Deliveries and Returns
The delivery is FREE. We prepare orders within 2 to 3 working days.
Canada Post estimates the delivery time between two (2) to twelve (12) business days. Expedited shipping or adding insurance is available; please contact us for a revised invoice.
Please note that Créations Encore is not responsible for unusual delivery times.
REGULAR PRICE GOODS:
All merchandise sold at regular price can be exchanged or refunded within provided you return the whole thing within 12 working days from the date of receipt of the package. If it is an exchange please indicate it inside the package or send us an email email@example.com. Returns are at your expense.
All merchandise sold on sale is EXCHANGEABLE ONLY. Any
refund will not be made. You can also request a credit for a future purchase. The credit will be sent to you by email upon receipt of the package and it will be valid at all times.
BACK DIRECTLY TO THE WORKSHOP:
We now have a return box available 7 days a week! Just contact us by email (firstname.lastname@example.org) to receive the box code. You can also make an appointment with us to come and exchange your goods on site.
RETURN BY MAIL:
2025 Parthenais suite 201A
Write to us for any other questions or comments. Info@creationsencore.com