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Deliveries and Returns

Shipping

Shipping is FREE. We prepare orders within 2 to 3 working days.

Canada Post estimates the delivery time between two (2) to twelve (12) working days. Expedited delivery or the addition of insurance is available; please contact us for a revised invoice.

Please note that Créations Encore is not responsible for unusual delivery times.

Returns

REGULAR PRICE GOODS: < strong>
All merchandise sold at regular price can be exchanged or refunded within < / span> the extent that you return everything within 12 working days from the date of < / span> receipt of the package. If this is an exchange please indicate it inside the package or email us info@creationsencore.com. Returns are at your expense.

SALE GOODS:
All merchandise sold in balance is EXCHANGEABLE ONLY. No
refund will be made. You can also request a credit for a future purchase. The credit will be emailed to you upon receipt of the package and will be valid at all times.

RETURN DIRECTLY TO THE WORKSHOP:
We now have a box of return available 7 days a week! Just contact us by email (info@creationsencore.com) to receive the code for the box. You can also make an appointment with us to come and exchange your merchandise on site.

RETURN BY MAIL:
Encore Creations
2025 Parthenais suite 201A
Montreal, Qc
H2K 3T2

Other Questions?

Email us with any other questions or comments. Info@creationsencore.com